Refund Policy

Your Right to Cancel 

 

If you bought your keyboard online, by phone, or by mail, you have the right to cancel your order within 7 days of receiving it, for any reason. To cancel, please email us at WBKeyboards@gmail.com with your order number and confirm you want to cancel the order. You then have another 7 days to return the keyboard to us (7 days to post it).We will refund the full purchase price, (not including delivery) within 14 days of receiving the returned item.

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Condition of Returns

 

Returned items must be in their original condition and packaging. You may handle the keyboard to inspect it in the same way you would in a shop, but if it’s been used beyond that (e.g. showing signs of wear, damage, or missing components/accessories), we may make a deduction from your refund.

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Faulty or Damaged Items

 

If your keyboard arrives faulty, damaged, or not as described, you are entitled to a repair, replacement, or full refund under the Consumer Rights Act 2015. This is so long as you report the damage or fault within 7 days. Please contact us at WBKeyboards@gmail.com with photographic proof of damage and a description of the fault before returning a faulty/damaged item so we can arrange the best solution for you. 

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How to Return an Item

 

You will receive a return email within 24 hours with instructions on how to go about returning your item if your return request has been accepted. You will be expected to pay for postage.

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Refund Method

Refunds will be made using your original payment method within 14 days of us receiving the returned item.