Shipping Policy

This Shipping Policy explains how we handle the delivery of orders placed through our website. Please read carefully before placing an order.

Delivery Options & Costs

We offer the following shipping methods:

Standard Delivery full coverage May vary depending on your whereabouts. If shipping is not available where you live, please reach out and we will make that an option.

Working days are Monday to Friday, excluding bank holidays.
Orders placed after 8pm may be processed the next working day.
These delivery times are approximate and not exact. Items may take longer than advertised to arrive.

Order Processing Times

Orders are typically processed and dispatched within 1-2 weeks. This is because we are a supply and demand business and currently do not have a constant stock piled up.
During peak periods (e.g., sales, holidays), dispatch may take slightly longer.

Delivery Partners

We use trust couriers such as:

Royal Mail
DPD
In Post

Tracking (where applicable) will be provided via email once your order has shipped.

Missed Deliveries

The courier may leave a calling card or email/text you.
You can rearrange delivery directly with the courier.
After multiple failed attempts, the parcel may be returned to us.

Additional charges may apply for redelivery.

Delivery Issues

Please contact us immediately if:

Your parcel does not arrive.
Your parcel arrives damaged.
Your order is incomplete or incorrect.

Head to our contacts page to notify us of the issues
We aim to resolve delivery issues within 2 working days.

Incorrect Address Disclaimer

It is your responsibility to ensure the shipping address is correct at checkout.

We are not liable for parcels delivered to incorrect or incomplete addresses provided by the customer.
If a parcel is returned to us due to address errors, we may charge for redelivery.